The TalentLMS Account Owner is the person who has signed up for your account, and the only one with permission to remove the account or make someone else Account Owner.
To transfer account ownership to another party, you have to contact the TalentLMS support team and, whether you’re the current Account Owner or a representative of the organization, do as follows according to your particular case:
A. The Account Owner is still a member of your organization
The current Account Owner has to send to the support team a written request to transfer ownership to another SuperAdmin. This SuperAdmin will become the new Account Owner.
B. The Account Owner has left the company
A member of your organization with the same corporate email has to send to the support team a written request to transfer ownership to another SuperAdmin.
The message has to include the email address of the old and new Account Owner.
We allow five working days for objections. After that period is over, we conclude the process and the ownership is transferred.
C. The Account Owner has left the company, and you don’t have the same corporate email
Users that don't have the same corporate email, can send to the support team a written request to transfer ownership to another SuperAdmin.
The message has to include the email address of the old and new Account Owner, as well as the full name of the new Account Owner.
We also require a copy of the front side of the account credit card for data verification.
In case there is both an objection by the old Account Owner and the credit card belongs to the old Account Owner, you (i.e., the requesting party) have two options before we can proceed with the transfer:
- Update the account credit card information or
- send us a legal document to verify that the new Account Owner is the one who owns the portal and pays for the subscription.
Now you know what to do in case your Account has to change hands.