TalentLMS allows you to pay for your subscription via credit card and start a subscription. The next billing date, (or renewal), is scheduled based on the selected billing cycle. You can find your next billing date by going to Home > Account & Settings > Subscription > Billing history and other options (1).

On the due date, the credit card on record will be charged automatically.

However, sometimes the payment is not successful. Reasons could be insufficient funds, an expired credit card, or a system error, among others.

In these cases, the invoice which is issued on the billing date will show up as Unpaid (2) under Home > Subscription > Billing history and other options page.

During the next 14 days, the system will automatically attempt to charge the credit card on record several times. On the first and third unsuccessful attempt, the system will send an automated email to the account owner of the portal in order to address the issue.

When the last attempt fails on the 14th day, the subscription is canceled automatically and your portal will switch to the Free plan. At this point, only Administrator users can access the portal to start a subscription anew, as described here.

Let’s see what happens when you change your subscription plan during this 14 day period:

• You downgrade your subscription

You can switch to a lower plan since, until the payment fails permanently, the system considers it as paid. The system still tries to charge the failed invoice and if the payment succeeds, the extra amount is credited to your TalentLMS account. This will be used as starting balance on your next renewal. If the payment fails, the subscription will be canceled.

• You upgrade your subscription

If you select a higher plan and the payment is successful, it means that you have paid for the upgrade but not for the old plan renewal. Meaning, the unpaid invoice is still due. If the payment fails after all, your subscription will be canceled.

If you have an unpaid invoice, please contact our support team.