TalentLMS lets you communicate with your users in real time through native integration with Zendesk Chat (formerly Zopim).
| Note: The integration is also available on branches. Simply go to Home > Branches select the desired branch and go to the Integrations tab to activate it. |
To activate your live chat application, follow these steps:
1. Sign in to your TalentLMS account as an Administrator (1) and go to Home > Account & Settings (2).
2. Navigate to the Integrations (3) tab and select the Zendesk Chat option (4).
3. Click the Enabled checkbox (5), add your Zendesk Chat tracking ID (6) in the related field, and click Save (7).
A Zendesk Chat dialog box (8) will pop up at the lower-right corner of your TalentLMS interface.
How to apply your Zendesk configuration to your branches
After you have integrated your Zendesk account with TalentLMS you have the option to copy those settings to any or all of your branches. To do this:
1. While on the Zendesk chat integration page, click on the dropdown (1) menu under Apply to branches and either choose one or more of your branches, or choose Select all to apply to every branch.
2. Once you’ve selected your branch(es), click on the Copy (2) button.
3. To complete the copy, click on the Confirm (3) button in the modal that appears.
| Note: There is also an option to copy the main domain configuration from inside the branch integration settings. |