TalentLMS supports Intercom identity verification to let you ensure that all conversations between you and your Intercom users are kept private, and no user can impersonate another.

To set it up, follow these steps:

1. Sign in to your Intercom account and enter the identity verification guide.
2. Go to Settings > Channels > Messenger > Install and open Secure the Messenger with Identity Verification.
3. Click to expand the options for installing the messenger app.
4. Select Code snippet in step 1.
5. In Step 2, Generate an HMAC code or copy the existing HMAC secret key.
6. Click Basic JavaScript.
7. Select Email to set it as your users’ unique identifier (i.e., instead of User ID).
8. In step 3, copy the app_id from the script.
9. Sign in to your TalentLMS account as an Administrator and go to Account & Settings > Integrations.
10. Scroll down to Apps and click the Intercom Identity Verification (1) tile.

11. In the drawer that opens, Enable (2) the integration and enter your Intercom Secret key (3) and App ID (4), then click Save (5).

Well done!

Now you can keep all internal communication secure for you and your users.