If a second level is enabled for your skills, users can make an upskilling request for an Administrator to grant them the second skill level after they reach the first level by completing their respective self-assessments.

Administrators can also manually grant skill levels to users at any time.

To handle upskilling requests, follow these steps:

1. Log in to your TalentLMS portal as an Administrator and go to Skills (1). 

2. Click on a Skill (2).

3. Click on Upskilling requests (3).

4. A drawer will open on the right side of the screen. Click on Self Requests (4).

5. Hover over a user and click Approve (5) to grant the user the second level, or click Reject (6) to reject the request.

To manually assign the second level of a particular skill to a user, follow these steps:

1. Click on a Skill (1).

2.  Hover over a user and click Upgrade to Level 2 (2).