If there’s no “Sign up” option displayed on the log-in page of your portal (1), it’s because you’ve reached the maximum number of active users allowed by your subscription plan.
| Note: For the “Sign up” option to be displayed on your log-in page in the first place, you have to allow users to self-register (see this article). |
If you haven’t reached your active user limit yet, and there’s no “Sign up” option displayed on the log-in page of one of your branches, then you must have set a limit to the users that can join that branch. In that case, the system prevents anyone from registering, by removing the "Sign option" from the branch url as well.