If the Sign up (1) option isn’t visible on the login page of your portal or a specific branch, there are a few possible reasons.

A. Self-registration is disabled

To show the Sign up option, self-registration must be enabled. Make sure that Signup is set to one of the Direct options.

• For the main portal: As an Administrator, go to Account & Settings > Users. Read more here.
• For a branch: As an Administrator, go to Branches, click Edit on the branch, and check the Signup setting under the Info tab. Read this article for more details.

B. You've reached your active user limit

If self-registration is enabled but the Sign up option still doesn’t appear, your portal may have reached the maximum number of active users allowed by your subscription plan.

In this case, new users cannot register, and the system automatically hides the Sign up button.

Learn more about how subscription plans work in TalentLMS.

C. The branch has a user cap

If the Sign up option is missing from a specific branch, even though your portal hasn’t reached its overall user limit, the branch may have its own user cap.

Once that branch limit is reached, self-registration is blocked, and the Sign up option is hidden from that branch’s login page.

Click here to read more about branch user limits.