| Note: For the new interface version, click here. |
At TalentLMS, our main goal is to ensure your experience is smooth and hassle-free. Our support team is here to help you with any questions you might have regarding your portal.
Any Administrator user of your portal has multiple ways to reach the TalentLMS support team. When contacting us, remember to provide us with as much info as you can in your message so that we can assist you more effectively.
Our support is available between 5 a.m. and 10 p.m. UTC, Monday to Friday.
| Note: The TalentLMS support team is available to assist the Administrators of each portal exclusively, not Instructors or Learners, due to their restricted permissions. |
A. Submitting a support ticket through your portal
This is the easiest and most efficient ways to get in touch with our support team.
To send us a ticket through your portal:
1. Log in to your TalentLMS account, hover over Help (1), and click Email Support (2).
2. Fill out the form with your query and click Next (3).
3. In the next window, the system will show you related articles based on the keywords of your subject, which may help with your query.
To submit your request to our support team, click No, send my question (4).
B. Submitting a support ticket through our Help Center
Another way to reach our support team is through the Help Center:
1. Click Contact support (1) located in the top right corner.
2. Fill out the question form with your contact information and your query and click Submit (2).
You can also sign up for our ticketing support system to ensure you follow up with the progress of the queries you have submitted.
C. Submitting a support ticket through our website
1. One other option is to contact us by visiting our website at talentlms.com. Scroll down and click Contact us (1).
2. Once the contact form appears, on the How can we help? drop-down menu (2), select I have a support question (3).
3. Fill in the form with all other information it requires, your question, and your portal’s URL, and click Send (4).
D. Sending an email
If you prefer to contact us via email, you can send an email to help[at]talentlms.com. Share your query with us in detail, along with your portal’s URL, so we can immediately assist you.
Please note that once your ticket has been submitted successfully, you’ll receive a confirmation email, regardless of how you contacted us.
E. Chatting with us
If you want to chat with us, you can access Live Chat and converse with an agent directly.
| Note: This option is available on Premium and Enterprise plans and only to Administrators logging in to the main domain, not to a branch. |
To initiate a live chat session:
1. Log in to your TalentLMS Administrator account, hover over Help (1), and click Live chat support (2).
2. Then click Start a conversation (3).
3. In the following widget, type your message hit enter, and a support team member will be available to chat with you soon.
If all agents are occupied, you will see your position in the queue. You can leave your message, and a support agent will get back to you via email.
To end the chat, click the button (4) at the bottom of the widget. You can attach screenshots using the clip (5) icon, while the Options (6) button allows you access to control sound, edit contact details, request the ticket transcript, and end the chat.
At the end of the chat, you can rate the service you were provided with and receive an email with the chat transcript.
F. Calling TalentLMS Phone Support
Apart from using live chat, you now have the option to call us and speak over the phone with a TalentLMS support agent.
TalentLMS Phone Support is available only on Enterprise plans, Monday to Friday, from 2 p.m. to 10 p.m. UTC.
| Note: The option to call us is only available in English and only to Administrators logging in to the main domain, not to a branch. |
To give us a call, follow these steps:
1. Log in to your TalentLMS Administrator account, hover over Help (1), and click Phone Support (2).
2. Then click Call now or Start a call (3) (if you have already called before).
3. In the widget appearing to the bottom right, click Start call (4).
| Note: Due to technical restrictions, the connection will drop if you navigate away from or make any changes in the tab where the call is active. If you need to take any actions in your portal during the call, open it in a separate browser tab. |
4. If you haven’t allowed your browser to access your microphone, a pop-up will appear, and you’ll have to accept. Click Allow (5).
| Note: Please be aware that your call will be recorded for training and quality assurance purposes. |
You will be greeted by our welcome message, and soon after, a TalentLMS support agent will happily serve you.
Please ensure you have the following info prepared before the call: Your registered email address, name, and TalentLMS domain name (or URL, e.g., mydomain.talentlms.com), as the support agent will request them.
| Note: If you are directed to voicemail, please ensure you leave the above information and a description of the issue you are facing, and we will get back to you as soon as possible. |
You will be able to see how long you have been on the call, and you’ll have the option to mute (5) your microphone or end the call (6).
| Note: Please note that technical inquiries and questions cannot be handled over the phone and chat due to their complexity and technical expertise required. Tech support for topics such as SSO, API, Integrations, SSL certificates, domain mapping etc is provided only through email. |