At TalentLMS, our main goal is to ensure that your experience is smooth and hassle-free.
Our support team is here to help you with any questions you might have regarding your portal.

Any Administrator user of your portal has multiple ways to reach the TalentLMS support team. When contacting us, remember to provide us with as much info as you can in your message so that we can assist you more effectively.

Our support is available between 6 a.m. and 11 p.m. UTC, Monday to Friday (5 a.m. to 10 p.m. UTC when on DST)

A. Submitting a support ticket through your portal

This is the easiest and most efficient way to get in touch with our support team.
To send us a ticket through your portal:

1. Log in to your TalentLMS account, click on the Help Center (1), click on the Contact support tab (2), and then click Submit a ticket (3).

2. Fill out the form with your query and click Next (4).

3. In the next window, the system will show you related articles based on the keywords of your subject that could help with your query. 

If that is not helpful, to submit your request to our team, click No, submit my ticket (5).

B. Submitting a support ticket through our Help Center

Another way to reach our support team is through the Help Center:

1. Click Contact support (1), located in the top right corner.

2. Fill out the question form with your contact information and your query and click Submit (2).

You can also sign up for our ticketing support system to ensure you follow up with the progress of the queries you have submitted.

C. Submitting a support ticket through our website

1. One other option would be to contact us by visiting our website, https://talentlms.com. Scroll down on the page and click Contact us (1).

2. Once the contact form appears, click What do you need help with? (2) and select I have a support question (3).
3. Complete the form with all the other required information, your question, and your portal’s URL, and click Send (4).

D. Sending an email

If you prefer to contact us via email, you can send an email to help[at]talentlms.com. Share with us your query in detail, along with your portal’s URL, so we can assist you right away.

Please note that once your ticket has been submitted successfully, you’ll receive a confirmation email, regardless of how you contacted us.

E. Chatting with us

If you want to chat with us, you can access live chat and converse with an agent directly.

TalentLMS Live Chat Support is available is available Monday to Friday, 6 a.m. to 11 p.m. UTC (5 a.m. p.m. to 10 p.m. UTC when on DST).

To initiate a live chat session:

1. Log in to your TalentLMS account, click the Help Center (1), click the Contact support (2) tab, and then click Start a conversation (3).

2. Type a message (4) in the chat pop-up, hit enter, and a support team member will be available to chat with you soon. If all agents are occupied, you will see your position in the queue. You can leave your message, and a support agent will get back to you via email.

You can attach screenshots using the clip (5) icon, while the Options (6) button allows you access to control sound, edit contact details, request the ticket transcript, and end the chat. To end the chat, you can also click the button (7) at the bottom of the widget.

If you minimize the chat window, you can always access it again by clicking on the Chat icon (8), even while you're exploring your portal.

At the end of the chat, you can rate the service you were provided with and receive an email with the chat transcript.

F. Calling TalentLMS Phone Support

In addition to using live chat, you can also call us and speak with a TalentLMS support agent over the phone. 

TalentLMS Phone Support is available only on Enterprise plans, Monday to Friday, from 3 p.m. to 11 p.m. UTC (2 p.m. to 10 p.m. UTC when on DST).

The option to call us is only available in English and only to Administrators logging in to the main domain, not to a branch.

To give us a call:

1. Log in to your TalentLMS account, click on the Help Center (1), click on the Contact support tab (2), and then, click Call us (3) next to the Phone support option.

2. The Call us option will turn to Hide call and a pop-up will open. Click Start call in the pop-up (4) to call one of our specialists, and allow access to your microphone to proceed. 

3. A recorded message will play, informing you to not take any action within the portal until our specialist picks up your call, otherwise the call will drop. Note that all calls are recorded. Once you’re connected with our specialist, you can freely browse your portal during the call. Click the mute button (5) at any time to mute your microphone. 

4. Once you’ve finished speaking with us, click the red button (6) to disconnect.