How to send messages through your TalentLMS portal

TalentLMS lets you communicate with your portal's users quickly and efficiently through its native messaging feature. This is especially useful when learners need to contact Administrators or Course Instructors about their courses or accounts.

Notes:

Messaging is only available to TalentLMS portals on paid plans.
Messages cannot be exported or downloaded.
Messages sent through the messaging system are not shown under Notifications > History

Here's how:

1. Sign in to your TalentLMS account, and click the Messages (1) icon in the top right-hand corner.
2. Click New Message (2).

3. Click the Send to (3) field to choose recipients for your message from the drop-down list.

Note: Your recipients can be:

All system administrators
All users
One or more specified users
All users associated with a group, course or branch
All the instructors of a course

4. Type a Subject (4) for your message.
5. In the Message (5) text area, type your message.

6. Optionally, add images or attach external files (6) to your message.
7. Click Send (7).

Notes:

Control which users a Learner can message by removing the respective permissions from the Learner-type User type.
With the exception of users that have disabled email notifications on their profile, users also receive an email copy of each message.
When a user replies to the sender via email, the rest of their correspondence is conducted via email, outside the TalentLMS messaging system.

How to filter messages

Use the Filters option to filter the messages displayed in the list. In the Messages area:

1. Click Filters (1).
2. Select a date range (2) using the Date from and Date to fields.
3. From the File attachments (3) drop-down list, choose whether to display:

All messages, with or without files
Messages with file attachments
Messages without file attachments

4. Click Apply (4).

How can a Learner communicate with a course’s Instructors

As a Learner is taking a course and while going through the course material, they might have questions or suggestions. TalentLMS gives a quick option to send a message to the course Instructors without leaving the course:

1. While taking the course, a Learner should click on the Message your instructor (1) button.

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2. They have to give the message a Subject (2).
3. They also have to add the text (3) and format it using the toolbar Options (4).

Note: There is a standard footer (5) added, with information about the course and unit, so that the Instructor can quickly identify the course they’re being asked of.

4. Once done, they should click on Send (6) and a confirmation message will appear at the top left of the Learner screen.

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