TalentLMS lets you sell courses through your Course Catalog. But what if your paid-for active-user slots are taken up by users who haven’t made any purchases?

To manage this, you have two options:

A. Send a notification

1. Sign in to your TalentLMS account as an Administrator, and go to Notifications.

2. Click Add notification and select the X hours after user signup and the user has not made a purchase (1) trigger event.

You can use this to encourage purchases with an incentive or share your policy on inactive users.

B. Create an automated action

1. Sign in to your TalentLMS account as an Administrator and go to Automations.

2. Click Add automation and choose Z hours after signup and the user has not made a purchase, deactivate user (2).

This helps you free up user slots by deactivating non-buyers after a set time, making room for potential paying customers.

Note: Automations are available on the Pro and Enterprise plans.