Note: When a user is manually created by an Administrator and the Exclude from all non-essential emails and notifications option is enabled on their profile, or when users are created in bulk through an import file with Exclude-from-emails set to YES, they will not receive registration-related emails, since notifications such as On user create are included in the Notifications category.

In such cases, we recommend that the Administrator manually creates a password for the user and shares the login credentials with them.

Notes: 

• Messages will still be received and displayed in the user’s portal under the Messages menu, even when the Exclude from all non-essential emails and notifications option is enabled.
• The On user signup notification is always triggered when a user self-registers, since self-registered accounts are created with the Exclude from all non-essential emails and notifications option disabled by default.
• When Exclude from all non-essential emails and notifications is enabled for a particular user, selecting the same user as a Specific recipient in a notification or scheduled report will not override the exclusion, so they will not be able to receive the notification.
• The Exclude from all non-essential emails and notifications option does not affect system notifications. The only exception is the Reply to discussion system notification, which is not sent.
• To add an excluded user to the system’s mailing list, return to their profile and disable the Exclude from all non-essential emails and notifications option, then save the change.